Delta Airlines is apologizing to a Southern California family who were forced off a flight last month. Brian Schear claimed the airline booted him, his wife and their two toddlers off a flight from Hawaii to Los Angeles due to overbooking.
Schear says they bought a ticket for their toddler to use while in his car seat, but Delta employees told him they needed the seat. They reportedly asked the family to hold the baby for the entire flight. When he refused, Shear said the employees told the parents they would be tossed in jail – and that the children would be put in foster care – if they didn't deplane.
Delta has now officially issued an apology and promised to give the family a full refund and additional compensation. “Delta's goal is to always work with customers in an attempt to find solutions to their travel issues,” says the company. “That did not happen in this case and we apologize."